JCB、コールセンターでAI活用–損保や生保で成約率の可能性の高い会員を予測 – TechRepublic Japan
JCB、コールセンターでAI活用–損保や生保で成約率の可能性の高い会員を予測 TechRepublic Japan
JCBはコールセンターにAIの本格活用を始める。インバウンドではオペレーターの配置計画を立案、アウトバウンドでは、利用実績などから成約の可能性の高いクレジット …
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