電話窓口の24時間化も…JCBがAI活用で受付時間拡大実証へ – ニュースイッチ Newswitch
電話窓口の24時間化も…JCBがAI活用で受付時間拡大実証へ ニュースイッチ Newswitch
ＪＣＢは人工知能（ＡＩ）を活用して自社のコールセンターの受付時間を拡大する検討に入った。早朝や夜間でも退会や住所変更などに対応し、利便性向上や自社業務の効率 …
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