年間400万件の電話を受けるJCB、「AIオペレーター」の導入を検討 – MONEYzine
年間400万件の電話を受けるJCB、「AIオペレーター」の導入を検討 MONEYzine
JCBは、日本IBMが提供する、AIを利用した対話型自動音声応答システムを用いたPoC（概念実証）を行う。
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