サイバー攻撃対応はプリンスホテルの謝罪に学べ – 日経ビジネスオンライン
サイバー攻撃対応はプリンスホテルの謝罪に学べ 日経ビジネスオンライン
サイバー攻撃を受けた企業の謝罪対応は遅れがち。自社は被害者だという考えに拘泥し、顧客に寄り添う姿勢を失ってしまうからだ。謝罪のプロがお手本と評価するプリンス …
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